This site is hosted by Yahoo! Store. Yahoo! hosts the store pages, ordering system, and order data. Yahoo! automatically collects order information but may only use this information in the aggregate. If you accessed this store through Yahoo! Shopping, Yahoo! also automatically collects information about your shopping experience. Please see the Yahoo! Privacy Policy for more information about how Yahoo! uses this information.

Our Return Policies & Privacy Policy

Our return policy is simple and direct. Within 30 days of receiving your order, you may return any item shipped by TakeHerb.com for a full credit or refund under any of the following circumstances:

*Item is in new and unopened condition with original packaging and accessories *Item was received damaged or defective *Incorrect item was shipped

We're sorry, but we do not accept returns of opened items or items returned more than 30 days after delivery.

Products cannot be returned if the reason is that you do not like a particular flavor. Please try samples of products from your local store to be sure you enjoy a particular flavor.

Please contact our Customer Service specialist at info@takeherb.com and we are more than happy to assist you in returning your order. In your email please include your name, order number, email, contact phone number, and the reason you want to return each item (choose one of the following):

"E" - Ordered the wrong item "M" - Received an item that was not ordered "S" - Did not like item or changed mind "Q" - Item was damaged, defective, or missing parts "T" - Item did not arrive in time "O" - Other (please describe)

Our Customer Service specialist will reply to your message and, if necessary, send you shipping instructions for returning the item(s).

We'll also provide free return shipping label if your return is the result of our error. If your return is not the result of our error, the shipping costs associated with your return will be deducted from the amount of the credit or refund. Once your return has been received, a credit or refund will be issued within 30 days and an e-mail confirmation will be sent.

Damaged or Incorrect Items In the event that any of your products arrive damaged, or you receive the wrong item, please E-mail our Customer Service Department at info@reason2shop.com within 48 hours. DO NOT DISPOSE OF ANY DAMAGED PRODUCTS until you contacted Customr Service for instructions, as we may require return of the damaged goods. In these situations we will promptly send you replacement product and a pre-paid return label to return the damaged or incorrect merchandise.

During the hot weather months, or anytime the temperature will be above 70 degrees, we recommend you select the Express Shipping Option for heat sensitive items. Please remember to take into account the time in transit and possible path your package may take. You don't want your package sitting in a hot shipping warehouse over the weekend or on your hot porch waiting for you to come home. Please make sure someone is available to accept your package when it arrives.

IMPORTANT: During summertime months many products (such as bars) will melt if left outside in the heat. If you will not be available to receive your package(s), please leave instructions for the carrier to leave your delivery in a cool area, at a neighbor’s house, or not to deliver if no one is home. Our products are shipped in fresh condition and stored in a climate-controlled warehouse. We cannot accept returns for heat-damaged products.

Unopened products can be returned for a full refund of the purchase price. Products must be sealed, unopened, and in original packaging. Products must be shipped back to TakeHerb at the customers' expense. All merchandise must be insured properly by the customer. Refunds will be issued upon receipt of the returned products. Shipping charges cannot be refunded. If items are not insured properly and get lost or damaged when returned, we cannot grant refunds. All approved returns must be shipped back to the address listed on the invoice.

International Shipping Restrictions It is the responsibility of our customers to make sure that they are allowed to import nutritional supplements from the U.S. If the Customs in your country returns your order to us, either because you did not have the permission to import such supplements or because such supplements are banned in your country, we will refund back to your credit card minus the shipping charge. Shopping with TakeHerb.com is risk-free!

How can I contact Reason2Shop?

To send us a message, click on the “Contact Us?link listed under the “Learn About?category in the left column of every page. Please be certain to select the appropriate email address for you subject so that it can be directed to the proper department and handled most efficiently.



What is your privacy policy?

Reason2Shop is committed to protecting your privacy. The majority of the information we collect is used to continuously improve the content we provide our customers and to make your shopping experience more easy and enjoyable. All your online orders are processed through secure servers and we do not resell our customer information to anyone.



What information is collected when a customer places his/her first order?

When you place your first order we ask for you email address, first and last name, billing/shipping address, phone number and credit card information. We also ask that you choose a password. This information allows us to set-up an account, process your initial order and makes your subsequent ordering at our site quicker and easier. This information is transmitted using secure server software and your data is encrypted to the highest security standards available. Any third party employed by Reason2Shop.com is to process your information required to store your information with the strictest of confidence.



What information is collected when a visitor or customer enters a contest?

Reason2Shop offers both visitors and customers the opportunity to participate in contest offerings. These contests are strictly voluntary. We ask for a variety of information that may include your name, address, age, gender, product preferences, and email address. Occasionally, we make our list of customer postal addresses available to other companies offering products or services that may be of interest to you. However, we never share personal or demographic information. If you do not want to receive these offerings, please contact us via email and request to opt-out.



How can I opt-out of Reason2Shop promotional mailings?

Reason2Shop visitors and customers who have previously chosen to receive promotional mailings can be removed from our mailing list by either contacting us via email or by following the “un-subscribe?directions written at the bottom of every email.



What is your policy on linking to other sites? At various times, Reason2Shop may contain links to other websites. Please be advised that although we have strict criteria for placing a link on our site, we are not responsible for the content or business practices of these sites and strongly recommend that your read their policies.



What information does Reason2Shop disclose to its business partners? We do not rent or sell lists of our customers?email addresses, telephone numbers, credit card information, or demographic statistics. Occasionally, we make our list of customer postal addresses available to other companies offering products or services that may be of interest to you. If you do not wish to receive these offerings, please contact us via email and request to opt-out.



How will I be notified of changes to your privacy policy?

Changes to the Reason2Shop privacy policy will be posted here. Please check back frequently.



How do I add an item to my shopping cart?

To place an item in your shopping cart for purchase, simply click on the “Add to Cart?link found next to the item description. Each time you add an item to the cart, you will arrive at a page that lists your current selections. After reviewing your order, you can continue shopping or checkout.



How do I check the status of my order online?

The first time you purchase an item with us, we automatically create a personal account for you. This account contains information about past and present orders. To access this feature, click on the Your Account link located at the top of every page. If you have not yet logged in, you will be asked to do so. Once you are logged in, you will see a link that shows your order history. Click on that to see a detailed list of your order history with Reason2Shop.



What forms of payment does Reason2Shop accept?

For your convenience, we accept Visa? MasterCard? and American Express?as payment for all orders.



Is it safe to give my credit card number over the Web?

Yes, our secure server encrypts your information, which keeps it private and protected. We guarantee that every transaction you make at MediaBay.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your credit card as a result of shopping at Reason2Shop. Our Secure Server encrypts information, keeping it private and protected. This technology makes it safe to transmit any information, including your credit card number, over the Internet.



What is the Reason2Shop shipping and handling policy?

Standard shipping method for U.S. orders is USPS Priority Mail. Second Day and overnight rush service is also available. We gladly ship anywhere in the world.



What is the Reason2Shop return policy?

We accept returns on items that were shipped in error, are defective or were damaged in transit within 30 days of our shipment to you. In the event that you need to return a product shipment, simply send returns to the return address printed on your packing label. Please include your packing list with the return shipment.



What is the Reason2Shop customer privacy policy?

Reason2Shop maintains the highest standards of ethics in assuring our customer's privacy. All information with regard to our customers?accounts, correspondence and Resaon2Shop customer lists is handled with the utmost discretion. We do not rent or sell lists of customers?e-mail addresses, telephone numbers or credit card information. Occasionally we make our list of customer postal addresses available to other companies offering products and services that may be of interest to you. If you do not wish to receive these mailings, send us an e-mail to info@reason2Shop.com or write to us at:



Reason2Shop Attn: Customer Service 560 W. Main Street Ste. C288 Alhambra, CA 91801

Please allow for 3-4 weeks for the change to take effect.



How can I contact Reason2Shop about my order?

To send us a message, click on the “Contact Us?link listed under the “Learn About?category in the left column of every page. Please be certain to select the appropriate topic for your email message.



What is Windows Media Player?

Windows Media Player is a free media player from Microsoft that can be used to play most of Reason2Shop’s streaming audio and video programs as well as our downloadable programs.

Note: the latest version of Windows Media Player is required to play our programming. If you have a computer that is more than a few months old, you will probably need to upgrade. Pick up a free copy of Windows Media Player here.

What is RealPlayer?

RealPlayer plays audio and video programming created using RealNetworks' proprietary formats ("Real Audio" and "Real Video") as well as some nonproprietary formats such as MP3 and MPEG.



RealPlayer is available for free download here. Most of Reason2Shop’s streams can be played using RealPlayer. However, our downloadable content requires Windows Media Player.